App / Sports
fiver77 operates under a clear policy framework that sets out what you can expect from us and what we ask of you. Access to our platform depends on your local law and eligible regions — if you're unsure about your situation, reviewing these terms before you open an account is the right first step.
Our terms exist to describe the relationship between you and fiver77 clearly, without ambiguity. The platform is made available to individuals in eligible regions where access is permitted under local law. We do not make eligibility determinations on your behalf — that responsibility sits with you, and we ask that you review the rules that apply in your area before registering. When you create an account with us, you agree to use the platform in line with the terms published here. This covers how your account data is handled, how transactions through Nagad, Rocket, and Upay are recorded against your wallet, and what happens when a dispute arises. These terms are written to be read, not buried. If something changes, we update the published version and note the revision date at the top of this page. We keep our policy documents in plain English so you can understand your position without needing a lawyer. That said, legal terms are legal terms — if any clause is unclear, our support team is the right place to start. Reach out through the contact routes listed on this page and we will explain what applies to your account.
Not everything connected to your experience here falls under the same policy document. This section sets out what our legal terms do and do not cover, so you know exactly where to look when a question comes up.
Our terms cover how you register, verify, and maintain your account. This includes login behaviour, account suspension, and the conditions under which access may be restricted. Actions taken on your account are governed by the version of the terms in effect at the time.
Deposits and withdrawals processed through Nagad, Rocket, or Upay fall within this policy. Transaction records are kept in your account history and are available for you to review. Disputes over wallet entries should be raised through our published support routes.
The games and content available on the platform are subject to separate terms tied to the providers who supply them. Our policy governs your access to that content, not the content itself. Provider-level terms may apply alongside ours.
Payment processors, network providers, and any external service you connect to operate under their own terms. We are not a party to those agreements. Where a third-party process affects your account, we can help you trace what happened on our end.
You have concrete options when it comes to your account data and how we handle it. Knowing where to find these controls means you're not dependent on us to initiate them on your behalf. To review your transaction records, open the account section after logging in and navigate to the wallet or history tab — every Nagad, Rocket, and Upay entry is logged there with a timestamp. If a detail in your profile is incorrect, the account settings page has the fields you need to correct them directly. For questions that go beyond self-service — such as a data request or a formal policy query — our support team handles those through the contact routes listed in the support section below. We aim to respond to policy-related requests within the timeframe stated in our published terms. Raise any concern through the correct route and keep a note of the reference number provided.
Log in and open the wallet or transaction history section. Every deposit and withdrawal entry is timestamped and tied to the payment method used — Nagad, Rocket, or Upay — so you can match it to your own records.
Account settings lets you update your name, contact information, and linked wallet details. Follow the fields shown and complete any verification step the screen asks for before saving.
Send your question through the support route that suits you — email or live chat, both listed on this page. Reference the specific clause or transaction you're asking about so the team can respond accurately.
If you need a formal data record or want to understand how your information is held, contact us directly. We will explain what data we hold, how long we keep it, and the steps to request a change.
Policy questions are handled through the same support routes as account queries. Use the channel that works for your situation — details are published on the site.
Open the chat widget on any page of fiver77. Available directly from your browser or mobile without needing to leave your current session.
Send policy and account queries to the support address listed on the Contact page. Include your account reference and the specific policy section you are asking about for a faster response.
The Help section on the site covers account setup, wallet entries, and policy terms in plain language. Start there for common questions before reaching out directly.
How we hold and protect your information is part of the same policy framework that governs your access. These are the four areas that matter most to most accounts.
Account data — your registration details, transaction history, and wallet entries — is stored securely and accessed only for the purposes described in our published terms. We do not sell your data to third parties. Your Nagad, Rocket, and Upay transaction records are held as part of your account file.
We use cookies to keep your session active and to remember your account preferences across visits. You can review and adjust cookie settings through your browser. Accepting cookies is not a condition of accessing the site, but some features may not work correctly without them.
Your account is protected by the login credentials you set. We recommend using a password you do not reuse elsewhere. If you believe your account has been accessed without your permission, contact support through the live chat or email route immediately and we will walk you through the steps shown in the account security section.
We retain account records for the period required under the terms in force at the time of registration. If our retention policy changes, the updated version is published here with a revision date. To request a change to how your data is held, contact us through the email route and reference the relevant section of this page.
These are the questions we hear most often about how our terms work in practice.
Access to fiver77 depends on your local law and the eligible regions we serve. We do not confirm eligibility on your behalf. Review the rules that apply in your area and check the terms published here before opening an account.
Log in and open the wallet or transaction history section of your account. Every entry — whether through Nagad, Rocket, or Upay — is listed with a timestamp. You can cross-check these against your own mobile wallet history at any time.
Go to account settings after logging in. The fields for your name, contact details, and linked wallet information are editable there. Complete any verification step the screen requests before saving. If a field is locked, contact support with your account reference.
Open the relevant entry in your transaction history and note the reference. Then contact our support team via live chat or email, providing the transaction reference and the payment method involved — Nagad, Rocket, or Upay. We will trace the entry on our end and respond through the same channel.
We retain your data for the period set out in the current version of our terms. If that period changes, the updated policy is published here with a revision date. To ask about your specific data, contact us by email and reference this policy page.
Send a request through the email support route listed on the Contact page. State clearly that you are making a data request and include your registered account details. We will confirm what we hold, how it is stored, and the steps to request a correction or removal.