App / Sports
Before you open an account on fiver77, these terms set out exactly what we expect from you and what you can expect from us. They cover your account access, how transactions are handled through Nagad, Rocket and Upay, and how disputes are raised — so read them once before you start.
These terms and conditions form the full agreement between you and fiver77 for any account you hold on fiver77. They apply from the moment you complete registration and remain active for as long as your account exists. By opening an account, you confirm that you have read and understood each section here. Access to fiver77 depends on your local law and the eligible regions we serve. We do not make a legal determination on your behalf — that is your responsibility to check before you proceed. If local law in your region restricts or prohibits access to platforms of this kind, these terms cannot override that. Payment activity through Nagad, Rocket and Upay falls inside the scope of these terms. Each transaction you initiate is subject to the limits, verification steps and conditions shown inside your account wallet at the time of the transaction. We do not set those limits independently of the payment rails — the amounts and conditions visible in your account reflect what those services and our own policy allow at that point. We may update these terms. When we do, the revised version is published here with a change date. Continuing to use your account after a change is posted means you accept the updated terms. If you do not agree, you should close your account and stop using the service before the change takes effect.
Deposits and withdrawals processed through Nagad are subject to the wallet limits and verification steps shown in your account at the time of the transaction. We do not guarantee processing speed — check the status in your account wallet.
Rocket payment activity is logged in your transaction history inside your signed-in account. Any discrepancy between your Rocket statement and your fiver77 wallet record should be raised with support using the contact path in the support section below.
Upay can be linked as a payment method from the wallet section of your account. The linking process follows the verification steps shown on screen. Remove or replace it at any time from the same wallet settings page.
You must meet the eligibility conditions stated at registration. If your circumstances change and you no longer meet them, you are required to notify us. Continuing to use an account you are no longer eligible for is a breach of these terms.
These terms do not cover every situation equally. Four distinct areas fall within this policy, and understanding which area applies to your situation will help you raise the right question to the right place.
Your login credentials, session management, and device access all fall under these terms. We can suspend or close an account that shows signs of unauthorised access, credential sharing, or activity that breaches these conditions.
All deposits and withdrawals you initiate through your account wallet — including those via Nagad, Rocket and Upay — are covered. The terms do not extend to any fee or processing condition set independently by your payment provider.
The games, odds displays and lobby content you see when signed in are subject to change. We do not guarantee that any specific title, market or feature will remain available. Content availability depends on our supplier agreements and regional eligibility.
Payment providers, mobile network operators and any external service you connect to your account operate under their own terms. Our terms do not override or supersede those. Where a conflict arises between our terms and a third party's, raise it with us and we will clarify our position.
These terms give you a clear set of practical actions. You are not a passive party here — if something looks wrong in your account, these are the steps to take. Your full transaction history is available inside your signed-in account under the wallet section. Each record shows the method used — whether Nagad, Rocket, Upay or another route — the amount, the status, and the timestamp. If a record does not match what you initiated, raise it through support promptly. Your account details — display name, registered contact, and linked payment methods — can be reviewed from the account settings page. Some fields may require identity verification before they can be changed; the on-screen instructions will tell you which ones. Do not attempt to change details by contacting support alone, since certain changes are only processed through the verified account flow. If you believe we have applied these terms incorrectly to your account, you have the right to ask us to review that decision. Send the query through the support route described in the section below, with your account reference and a clear description of what you are disputing. We will respond with our position in writing.
Open your account wallet to see every transaction logged against your account. Filter by date or payment method to find a specific entry. This is the primary record — it is what we refer to when a transaction is disputed.
Account details that are out of date can be updated from the settings page. Verification may be required for contact or identity fields. Follow the on-screen steps exactly as shown; incomplete verification will leave the change pending.
If a specific clause in these terms is unclear or appears to conflict with what you see in your account, contact support with your account reference and the section you are questioning. We will explain how it applies to your case.
You can request account closure through support at any time. Pending transactions must settle before the account is fully closed. Your transaction history remains accessible to you for a period after closure — the duration is stated in the data section of these terms.
If any part of these terms raises a question you cannot resolve by reading the policy, the routes below connect you to the right place. Use the channel that matches the urgency of your query.
Open the chat window from any page on fiver77 while signed in. Describe your query and include your account reference number so the team can pull your record immediately.
For written queries about these terms — including data requests, account disputes and policy clarifications — send a message through the contact form in your account settings. You will receive a written response you can keep for your records.
The help section inside your signed-in account covers the most common questions about account eligibility, wallet verification and payment method linking. Check there first before opening a live chat.
Your account security and the way we store your data are governed by the same terms you agreed to at registration. This section explains the practical side of that commitment.
We keep your account records — including transaction history for Nagad, Rocket and Upay activity — for as long as your account is active and for a defined period after closure. The exact retention period is stated in the privacy section of your account settings.
Cookies are used to maintain your signed-in session across pages and devices. You can review which cookies are active from your browser settings. Blocking session cookies will affect your ability to stay logged in on mobile.
Your account password and any linked payment credentials are your responsibility to keep secure. If you suspect unauthorised access, use the account recovery path on the login page immediately, then contact support to flag the incident.
To request a copy of the data we hold on your account, or to ask us to correct inaccurate information, use the email support route described above. Include your account reference and specify what you are requesting so we can route it to the right team.
These are the questions we hear most often about how these terms work in practice.
Yes. The terms apply to your account regardless of the device or browser you use to access fiver77. Mobile sessions, desktop sessions and any linked app access are all covered by the same agreement you accepted at registration.
Access to fiver77 depends on your local law and the eligible regions we serve at any given time. If access becomes restricted in your region, we will notify you through your registered contact. Your transaction history remains available to you during any account suspension period.
Yes, you can link more than one payment method to your account wallet. Each method is subject to the verification steps and limits shown on screen when you add it. Managing or removing a payment method is done from the same wallet settings page.
Open your transaction history in the account wallet and locate the entry in question. Note the date, amount and payment method shown. Then contact support through live chat or the email form, include your account reference, and describe the discrepancy. We will review the record and respond in writing.
Send a written query through the email support route with your account reference and a clear description of the decision you are disputing. We will review the case against these terms and provide our position in writing. The terms remain in force during the review period.
When we update these terms, the revised version is published on this page with the date of the change. If the change is material, we will also notify you through your registered contact details. Continuing to use your account after the update is posted means you accept the new version.